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Dec
2
Newsletter_December
Posted by on 02 December 2019 05:05 PM
    Dear Customers Welcome to our December newsletter. We hope you all have a lovely Christmas and a prosporous New Year. We have had a good year and have been trying to correct issues we have had with in the company to grow our business and would like to thank you all for your continued support and input. For a full list of up and coming courses click here. Also do not forget the Dapol Outlet store which we update bi-monthly, Why not grab yourself a bargin click here. We have a Special Cyber ... Read more
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Nov
27
Christmas & New Year Opening Times (click for details)
Posted by Fiona F. on 27 November 2019 11:29 AM

Following are our opening times over the Christmas and New Year holidays. At all other times we will be closed, with normal service resuming on 6th January 2020.

Shop Opening Times

Saturday 21st December 10am to 4pm

Saturday 28th December 10am to 4pm

Monday 30th December 10am to 4pm

Friday 3rd January 10am to 4pm

Saturday 4th January 10am to 4pm

 

Our telephone service will close down at 4.30pm on 20th December and reopen on 6th January 2020.

Our order processing and shipping service will close down at 12pm on 24th December and reopen on 2nd January 2020.

Our email service will close down at 5pm on 23rd December and reopen on 3rd January 2020.

 

We would like to wish you all a very Merry Christmas and Happy New Year.

 

 


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Nov
27
Christmas Posting Dates (click for details)
Posted by Fiona F. on 27 November 2019 11:14 AM

Latest Recommended Posting Dates via Royal Mail

Beat the festive rush and get all your letters and parcels in the post on time.

International Post

Monday 9th December - Africa, Asia, Caribbean, Central and South America, Far and Middle East

Tuesday 10th December - Cyprus, Malta

Wednesday 11th December - Eastern Europe (except Czech Republic, Poland and Slovakia)

Thursday 12th December - Australia, Greece, New Zealand and Turkey

Friday 13th December - Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA

Monday 16th December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Wednesday 18th December - Belgium, France, Ireland, Luxembourg

 

UK Post

Economy (2-3) days - Friday 20th December

Next Day - Monday 23rd December

 

Please be aware that any orders that come in after these times will be processed and shipped up until midday 24th December, however delivery for Christmas will not be guaranteed.

New Year order processing and shipping will recommence on Thursday 2nd January 2020.


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Jan
2
Shop & Phone Opening Hours (Click for further details)
Posted by Fiona F. on 02 January 2019 04:25 PM

2019 brings with it some changes to our opening times.

The reason for the changes is not only based on customer feedback, but also as a means to ensure a more efficient service all round using the few staff members we have in the team to cover the whole operation of DCC Supplies.

 

Telephone Customer Service Line

Monday to Friday (closed Bank Holidays)

  • 10.30am to 12pm
  • 2pm to 4.30pm

 

Shop Opening Times (closed Bank Holidays, unless otherwise stated)

  • Monday to Thursday - 10am to 5pm
  • Friday - 12pm to 5pm
  • Saturday - 10am to 4pm

 


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Dec
13
DCC Supplies December 2016 newsletter
Posted by on 13 December 2016 11:10 AM
Welcome to our December newsletter, with just under 2 weeks to go before the big day, this is your last chance to stock up on your railway requirements until the New Year! Click here to View the web version of this newsletter online: Happy Christmas From all at DCC Many thanks to you for your support during 2016, we look forward to supplying your model railway needs during 2017. Christmas Order Deadlines Last orders for next day UK Christmas delivery must be received by Thursday 22nd December, ... Read more
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Nov
24
Dapol Black Label Orders
Posted by on 24 November 2016 03:05 PM
Dear customer, We are pleased to tell you that the Dapol Black label model (s) which you expressed an interest in purchasing, will be ready for delivery shortly. Dapol have requested that all deposits and sales placed via DCC Supplies, are fulfilled through them. We understand that you have already been contacted by Dapol with a payment request and we ask that you respond directly to Dapol in order to confirm your order and make payment. Dapol will arrange with you to take final ... Read more
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