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Jun
27
Phone Service Closed, please email (click for details)
Posted by Fiona F. on 27 June 2021 03:50 PM

Dear All,

Due to another of my staff members testing positive for Covid, we have all had to self isolate. However, as I will be working on my own, with Andy as support, I will be going into work to process and ship orders.

Due to the amount of orders currently coming in, all my time is spent processing these orders, so I am unable at this time to answer phones. Please can you send an email to info@dccsupplies.com with your queries and requests and I will do my best to get back to you as quickly as possible.

Thank you for your patience and understanding.


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Jun
15
*** Server Issue - STOCK NOT UPDATING *** (click for details)
Posted by Fiona F. on 15 June 2021 01:17 PM

Our server is still down and we are still currently without our back office system. We are working on a solution which we hope to be up and running soon.

This does not affect the ability to place online orders. However, we are unable to process credit card payments.

 

More importantly, stock quantities are NOT updating, so we cannot guarantee that we have stock of everything. If you would like to know what stock we have of certain items, please send us an email to info@dccsupplies.com. We are monitoring these regularly.

 

As a reminder,  we are unable to process card payments through our credit card payment facility, all orders are pre-authorised ONLY at time of placing your order, however as we do not have access to our back office system and cannot process invoices this way, there is no communication with the payment gateway and we have no method of taking payment. This being the case we are switching off the credit card payment facility, so all payments will need to run through the Paypal portal (you do NOT need a paypal account for this) and those who have already paid using the credit card facility will get a call from us in the next days to take payment.

Needless to say we are working tirelessly to get back to normal working conditions as soon as we possibly can.

We apologise for any inconvenience caused.

 


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