Easter Break (click for full details)
Posted by Fiona F. on 08 April 2020 10:55 AM
We will be closed over the Easter Break, from Friday 10th through to Monday 13th (inclusive).
Telephone closed on 10th and 13th April, will reopen on Tuesday, 14th April from 10.30am to 12.00pm
Next shipping day after Thursday 9th April will be Thursday 16th April.
We would like to wish you all a very happy Easter, take care and keep safe.
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Posted by on 01 April 2020 12:05 PM
Dear Customer Welcome to this month's newsletter. We are focusing on the effects of the Coronavirus Lockdown. In addition, we are able to once again bring you more special offers from DCC Supplies and on Dapol locomotives. For a full list of up and coming courses click here. Also do not forget the Dapol Outlet store which we update bi-monthly, click here. Coronavirus Update Further to the announcement from the Prime Minister, effectively placing the UK in lockdown, we are now operating u... Read more
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Coronavirus Update (click for full details)
Posted by Fiona F. on 24 March 2020 02:23 PM
Further to the announcement from the Prime Minister, effectively placing the UK in lockdown, we are now operating under a "best efforts" basis until further notice.
Currently although we have the ability to ship orders and completed workshop jobs, we have reduced our staff and working hours to a bare minimum ensuring an effective social distancing within our premises. Therefore delays will be inevitable, as only one member of staff will be working at any one time.
Please be assured that we will continue to offer you our best service under the circumstances and will update you as the situation changes.
SHOP - remains closed to all visitors until further notice
TELEPHONE - reduced hours (off-site) - 10.30am to 12pm Monday - Friday
WORKSHOP - is operating 2 days a week with one Engineer
SHIPPING - orders will be processed and shipped on Mondays and Thursdays
All the DCC Supplies Team wish you the best, keep safe.
Fiona, Andy, Richard, Ben, Ray and James
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Coronavirus - Royal Mail Update (click for further details)
Posted by Fiona F. on 19 March 2020 12:42 PM
We have received news from Royal Mail that they have made changes to their services, part of which is that they are no longer guarantee next day delivery.
Please see details below
Changes to Special Delivery Guaranteed
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.
For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day
All Signature services
We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item.
The number of countries Royal Mail can access, due to air capacity availability, local emergency border controls and in country operational restrictions implemented by mail operators, is changing daily. For affected countries where we have suspended service .
Countries with Suspended Service:
St Kitts and Nevis
St Vincent and the Grenadines
Turks and Caicos Islands
United Arab Emirates (UAE)
Ukraine - Crimea & Sevastopol Regions
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