Knowledgebase: Email FAQ
Privacy policy
Posted by Andy F. on 29 April 2012 06:27 PM

DCC Supplies Ltd.
knows that you care how information we know about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting DCC Supplies Ltd., you are accepting the practices described in this Privacy Notice.

What personal information does DCC Supplies Ltd. gather?
  • Data Protection Act We are registered under the Data Protection act, Our registration with the ICO is Z1614227
  • The information we learn from customers helps us personalise and continually improve your shopping experience at DCC Supplies Ltd. Here are the types of information we gather, and the ways in which we use it.
  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
  • E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
  • What About Cookies? When you log into our system we store a session cookie on your computer. This is used to identyfy you whilst you are logged on, and to help secure your transaction. Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does DCC Supplies Ltd. Share the Information It Receives? We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How Secure Is Information About Me? We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you provide to us for purchasing of our products or services.We will never contact you and ask you for your credit card number without verifiying our identity, we will never ask for your password. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Credit Card Security We are registered with Streamline as a secure card processor, and our credit card payments are processed by Secure Hosting, an industry leader in secure payment processing. We securly store payment details on our internal systems in accordance with banking industry standards. Unlike some other companies (who pass your data by email) your card details are kept confidentially within the banking systems secure servers, we do not have access to online transaction information such as card number, cvv etc.

Which Information Can I Access? DCC Supplies Ltd. gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions If you choose to visit DCC Supplies Ltd., your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the open ticket  link in the top menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use may change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us You provide most of this information when you create a profile, perform a search, order goods or post reviews on our website, or when you email us. As a result of those actions, you might supply us with such information as your name, address, email address and phone or fax number.

Automatic Information For security purposes DCC Supplies Ltd. collects and analyses the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the open ticket  link in the top menu.