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Telephone Service Reduced (click for full details)
Posted by Fiona F. on 16 June 2021 10:25 AM

We are sorry but due the server issues we have at the moment, we will have to reduce our telephone service times until we are back up and running.

Our aim, naturally, is to get this up and running as quickly as possible and return to normal operations. We apologise for any inconvenience.

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Just to let you know, our server has failed and as such we are currently without our back office system.

This does not affect online orders. The only difference at the moment is that we are having to run things manually in the office to process the orders for everyone. We hope not to cause many delays in getting orders out. Should we have any issues with orders we will contact you.

One issue we have come across is our credit card payment facility, all orders are pre-authorised at time of placing your order, however as we do not have access to our back office system and cannot process invoices this way, there is no communication with the payment gateway and we have no method of taking payment. This being the case we are switching off the credit card payment facility, so all payments will need to run through the Paypal portal (you do NOT need a paypal account for this) and those who have already paid using the credit card facility will get a call from us in the next days to take payment.

Needless to say we are working tirelessly to get the server back up and running and the back office back to normal running.

We apologise for any inconvenience caused.


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2021 Newsletter June
Posted by on 01 June 2021 11:10 AM
      Dear Customer Welcome to this month's newsletter. This month we are focusing on Training Courses and Dapol Graded Stock. Also, we are offering discounts off Dapol stock and Books. Do not forget the Dapol Outlet store which we update quarterly, click here. Click & Collect Service We are still offering a Click and Collect Service for our local customers and anyone who is passing by. Place your orders online, choosing the "Collection" option or alternatively call or email us with your orde... Read more
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