Coronavirus - Working Times Update (Click for full details)
Posted by Fiona F. on 22 April 2020 09:21 AM
Firstly thank you to all of you.
Due to the overwhelming support from our customers, Mondays and Thursdays are exceedingly busy with picking and packing orders, so much so that I am struggling to answer the phones as well. For this reason, I am having to change the phone times I am afraid. The updated times are as below:
SHOP - remains closed to all visitors until further notice. We are happy to arrange for click and collect orders, please contact us.
TELEPHONE - reduced hours (off-site) - 10.30am to 12pm Tuesday, Wednesday and Friday
EMAIL - we continue to monitor the email system daily and aim to get back to all queries within 48 hours (to the best of our ability). This platform is the best way to ask technical questions, so as not to block for those who want to order something, pay a bill or book jobs into the workshop.
WORKSHOP - is operating 2 days a week with one Engineer
SHIPPING - orders will be processed and shipped on Mondays and Thursdays
Once again the DCC Supplies Team wish you all the very best in these strange times.
Fiona, Andy, Richard, James, Ben and Ray
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Coronavirus - Royal Mail Update (click for further details)
Posted by Fiona F. on 19 March 2020 12:42 PM
We have received news from Royal Mail that they have made changes to their services, part of which is that they are no longer guarantee next day delivery.
Please see details below (updated 22nd April 2020)
Changes to Special Delivery Guaranteed
Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.
For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day
All Signature services
We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item.
The number of countries Royal Mail can access, due to air capacity availability, local emergency border controls and in country operational restrictions implemented by mail operators, is changing daily. For affected countries where we have suspended service .
Countries with Suspended Service:
British Virgin Islands
Ukraine - Crimea & Sevastopol Regions
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